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Human Rights & the People We Support
EMARC is committed to supporting the people we serve in the exercise and protection of their Human Rights. We implement this commitment by continually educating both staff and the people we support and, whenever feasible, the community at large. Additionally, our Human Rights Committee meets quarterly to review trainings, human rights issues, any potentially restrictive measures that might be utilized in supporting our individuals as well as any complaints regarding Human Rights or investigations completed by the Disabled Persons Protection Commission.
Components of the EMARC Human Rights System
Human Rights Officers
- Each program site has an assigned Human Rights Officer that has been trained by the Department of Developmental Services in both Basic Human Rights as well as Human Rights Systems.
- These Human Rights Officers (or HROs) are responsible for educating and supporting program participants as well as staff in basic human rights, and this training occurs annually.
- In addition to this, the HROs are available to both staff and participants, as well as family members, for discussions on specific Human Rights Issues
- The HROs act as a liaison between their programs and the Human Rights Committee, and function as non-voting members of the Committee
Human Rights Coordinator
- The agency has designated one staff person to be responsible for ensuring that trainings occur as needed
- To coordinate inquiries into any Human Rights issues as needed
- To coordinate any consents that are needed for Health Related Supports or Protections
- To facilitate the Human Rights Committee meetings
Human Rights Committee
- Consists of professionals and laypersons with experience in the field of Developmental Disabilities
- Meets regularly to ensure proper functioning of the agency’s Human Rights System
- Reviews all grievances and allegations of mistreatment
- Reviews Behavior Plans, Health Related Supports and Emergency Restraints
- Offers support and guidance in their areas of their expertise as it relates to the Human Rights of the people we support
If you have any concerns about the Human Rights of someone we support, you are encouraged to speak with the Human Rights Officer for that program or to the Human Rights Coordinator for the Agency. Names and contact information are provided below.
The Disabled Persons Protection Commission was created to protect adults with disabilities from the abusive acts or omissions of their caregivers through investigation oversight, public awareness and prevention. If you have any concerns about abuse or neglect, please contact the Disabled Persons Protection Commission at 1-800-423-9009. You can learn more about DPPC at www.mass.gov/dppc
If you have any questions about anything presented here, please feel free to contact me at (781) 942-4888 ext 4045 or kcuster@theemarc.org
Human Rights Officers
Human Rights Coordinator
Kathy Custer (781)942-4888 ext 4045 kcuster@theemarc.org
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Supported Living
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Victor Cancel
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(781) 942-4888
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Supported Living
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Lucy Karchnakova
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(781) 246-0658
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Group Homes
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Albion Street
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Karen Banks
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(781) 224-0592
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Cliffside Commons
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Sylvia Calangi
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(781) 388-2244
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Haven & Village Streets
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Nickesha Thomas
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(781) 944-1486
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Hopkins Street
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Alecia Bennett
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(781) 944-7317
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Main Street
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Jeffrey Esguerra
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(781) 665-2884
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Newcom Avenue
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Kristin Laffey
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(781) 231-7934
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Pitman Drive
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Kristin Albano
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(781) 944-0302
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Range Heights Road
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Eunice Njai
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(781) 595-8102
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Water Street
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Veronica Caballero
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(781) 245-0440
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Woodcrest Drive
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Peachy Sarmiento
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(781) 246-1410
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Day Services
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EMI
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Sarah Sawyer
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(781) 942-4888
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Life Choices Reading
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Claudia Quintana
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(781) 942-4888
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Life Choices Beverly
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Elaine Figliola
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(978) 279-2100
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Life Choices Burlington
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Ben Sousa
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(781) 365-1350
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Members of the EMARC Human Rights Committee
Russell Kaplan – Committee Chair
Daniel Dowcett – Attorney at Law
Susan Kirkland – Family Member
Rosemary Palmer – Family Member
Ellen H - Supported Living
Tim S - Haven Street
Carolyn Austin – Masters Level Clinician
Vacant – Registered Nurse
Kathleen Alfano – Family Member
Tina Claydon – Director of Residential Services
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